Prioritizing Your Wellness and Our Commitment
At gesund, your well-being is our top priority, and we appreciate your understanding of our cancellation policy.
Patient appointments are our clinic’s lifeblood and essential for our therapists’ livelihood.
When an appointment is booked, the reserved time becomes unavailable to others.
A missed appointment not only results in unused time but also affects the income of both the therapist and the clinic. To address this, in the event of a missed appointment, an invoice reflecting the amount of the missed session is generated in the patient’s account and promptly emailed. We kindly request full payment of this invoice before scheduling your next appointment at gesund.
Our cancellation policy also extends to late cancellations. We understand that unforeseen circumstances may arise, and we appreciate your diligence in adhering to our policy.
We require a minimum 24-hour notice of cancellation of an appointment.
For appointments with our Registered Nurse, a 48-hour notice is required. If you cancel late or fail to attend your appointment, the full amount of the booked appointment will be charged.
We appreciate your understanding and cooperation in helping us maintain a smooth and efficient schedule for all our patients.
In the case of late arrival, we strive to accommodate your session by shortening the appointment duration. However, the patient is charged the full amount of the originally scheduled appointment. This policy ensures fairness to both our therapists and other scheduled patients.
Understanding and compliance with our cancellation policy contribute to maintaining a harmonious environment at Gesund. We value your commitment to your wellness journey and appreciate your cooperation in upholding the policies that support the sustainability of our clinic.
Thank you for choosing Gesund for your massage and chiropractic needs in downtown Toronto. Please contact our team if you have any questions or concerns about our cancellation policy. We look forward to providing you with exceptional care and ensuring a positive experience during your appointments at gesund.
© gesund Toronto 2024
